The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except for the cases of exclusion provided for in point IV below. To exercise this right, the Customer must send AMARFOOD srl a communication within 14 days from the date of receipt of the Products or, if he intends to exercise the withdrawal before having received the Products, the communication of withdrawal can be sent at any time before their receipt.

This communication must be sent by registered letter with return receipt, addressed to:

AmarFood SRL Servizio Clienti
Via Tornaghi 59
20062 Cassano d’Adda (MI)

Once the communication has been received, AmarFood Srl's Customer Service will open a case for managing the return and communicate to the Customer the instructions on how to return the Products, which will take place via courier indicated by AmarFood Srl.

The right of withdrawal is governed by the following conditions:

I. The law applies to the Product purchased in its entirety; therefore if the Product is made up of several components or parts it is not possible to exercise the withdrawal only on part of the Product purchased.

II. In case of exercise of the right of withdrawal, AmarFood will reimburse the customer for the entire amount of the returned goods, including shipping costs where applicable, within 14 days from the date on which the communication of withdrawal was received, without prejudice to AmarFood's right to suspend the payment of the refund until the actual receipt of the goods. The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different method. In case of bank transfer or cash on delivery, it will be the Customer's responsibility to provide the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).

III. By law, the shipping costs for returning the goods to the sender are charged to the customer.

IV. the right of withdrawal is excluded in the following cases, pursuant to art. 55 legislative decree 21/2014:

– order of Products made to measure or clearly personalized;

– order of Products that are likely to deteriorate or expire rapidly;

– order of sealed Products that do not lend themselves to being returned for hygienic reasons or related to health protection or that have been opened after delivery.

With reference to the cases of exclusion from the withdrawal listed above, the Customer in particular is informed and accepts that the Products which "risk to deteriorate or expire rapidly" include all Food Products (including fresh, packaged food products, wines, spirits and drinks) as the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storage. Therefore, for hygienic and customer protection reasons,  the right of withdrawal is applicable only for Products purchased on the Site which can be returned to AmarFood and put back on the market without endangering the health of consumers (such as, for example, unopened packaged products, books, gadgets, kitchen utensils, etc.).

The right of withdrawal is lost entirely, due to lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where AmarFood ascertains:

– The lack of the external packaging and/or wrapping containing the purchased product
– Damage to the product for reasons other than its transport

In the event of forfeiture of the right of withdrawal, AmarFood will return the purchased good to the sender, charging the shipping costs to the sender.

The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer or the courier appointed by the latter. 
– AmarFood is not liable in any way for damage or theft/loss of goods returned with uninsured shipments.
– In the event of damage to the goods during transport, AmarFood will notify the Customer of the incident (within 5 working days), to allow him to file a complaint against the courier and obtain any reimbursement. In this case, the product will be made available to the customer for its return at the same time as canceling the request for withdrawal.

Warranty and lack of conformity

The legal guarantees provided for by articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right to restore, without charge, the conformity of the goods by repair or replacement or to a suitable price reduction or termination of the contract. For the Customer, these rights lapse if the defect is not reported to AmarFood within the term of two months from the date on which the defect was discovered, provided that it is not a Product which by its nature is perishable or subject to expiry within a shorter, in which case the defect must be reported within this shorter period.

Pursuant to article 1341 of the civil code, the Customer declares to have read and to accept the above.

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